FAQ

BEEKEEPING EQUIPMENT, PRODUCTS AND BEEHIVES

A complete product range of beekeeping equipment in one place. Welcome to one of the largest beekeeping e-shop offering everything for successful beekeeping. We are the first e-shop with a range of services throughout the European Union. We aim to promote beekeeping and bee products not just with beekeepers but also among the public. Our company has been active in the beekeeping supplies market for more than a decade, we are a stable supplier offering a wide range of beekeeping equipment of a traditional kind as well as news from the world of beekeeping.

Our online beekeeping equipment doesn’t only offer equipment but also a number of bee products for the general public, who are then able learn about and try bee products. For the beekeeping enlightenment, we've also prepared an informational section on the website and for those of you who are beekeeping beginners, we have long and full detailed descriptions of all beekeeping equipment.

BEEKEEPING EQUIPMENT FOR All European beekeepers

The activity of beekeepers is a very rewarding hobby, which brings a lot of pleasure. Beekeeping is not just about trying to produce honey in hives but also and above all, it’s about improving the environment we live in. As beekeepers we contribute to the restoration of the environment, pollination of plants and agricultural crops.

BEEKEEPING EQUIPMENT - WHOLESALE AS WELL AS RETAIL

We strive to have all the necessary beekeeping equipment in constant supply for you. We are still expanding our range of beekeeping equipment, which now includes everything needed for beekeeping, we offer beehives, honey extractors, protective supplies, accessories for hives, frames, beekeeping literature, everything for breeding mothers and many other products. We strive to have all beekeeping equipment and bee products in stock and dispatch it in the most up-to-date terms.

We offer wholesale for our partners, currently delivering to more than 150 stores throughout the European Union (most of them in the Czech Republic, Slovakia, Poland, Germany and England).

HONEY EXTRACTOR AND OTHER BEEKEEPING EQUIPMENT

You can’t get honey without a honey extractor, at least not pure honey of good quality. Therefore, a honey extractor becomes an important tool for every beekeeper, but it’s also one of the most expensive devices. However, if you choose the correct and well-fitting honey extractor, the cost may decrease as you will know which one to choose so it isn’t unnecessarily too powerful and therefore expensive. We understand that beekeeping equipment and beekeeping accessories cost a certain amount of capital, so it’s advisable to point out that it’s possible to obtain financial subsidies not only for a honey extractor but also for innovation and improvement of beekeeping.

A WIDE RANGE OF BEEKEEPING EQUIPMENT

Our bee e-shop as well as our stone beekeeping shop offer you the widest range of beekeeping equipment in the Czech Republic. Our company is a pioneer for new technologies, we offer both traditional beekeeping equipment as well as news from the beekeeping world, which thanks to ourselves can be also tried by Czech beekeepers. We are currently focusing on expanding the range of professional equipment for larger beekeepers, beekeeping farms and operation premises. We offer and distribute products from most Czech companies in the profession and the world's leading beekeeping equipment manufacturers.

SOMETHING MORE

Our company also feels the need to support beekeeping not only in the Czech Republic but around the world. In addition to our business activities, we also offer a consultancy for our customers, where we can advise our customers how to choose goods and help with subsidies. We support and sponsor a wide range of beekeeping activities, from beekeeping exhibitions to beekeeping youth courses. We support a number of international projects that enhance awareness of beekeeping and bee products. At the same time, we contribute to it through the operation of information portals, we participate in various thematic exhibitions and beekeeping days. If you perform similar activities, please, don’t hesitate to contact us, we will gladly help you.

General Information

In which countries is it possible to shop online?

You can currently shop in Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

Can I cancel my newsletter subscription?

Yes. You can cancel receiveing our email.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the login screen. You will receive an email with your new password.

Where can I get a Gift Card?

You can buy it directly in our eshop.

Order

How can I be sure that I have placed my order correctly?

You should receive a confirmation email once you’ve placed your order which will include your order number and the billing and shipping addresses you have selected.

Can I track my order?

Yes, the updated status of your order can be tracked in real time. If we will send you order, you will receive email with tracking number (usually DHL).

Can I remove items from my order?

No, items cannot be deleted from your order after the purchase has been confirmed. Any unwanted items can be returned free of charge within 14 days from purchase.

Can I cancel my order?

Your order can be cancelled, it it isnt send (you dont receive tracking number).

What should I do if I receive an incorrect item?

If you have received a faulty item or an item that you did not order, please contact our staffs.

Payments

Which payment methods can I use to make my purchase?

We currently accept following payment methods: Creditcard (Mastercard, Visa, American Express), PayPal, Debit Card and transfer to our bank accounts.

How can I get my order invoice?

You will one copy included in package. Once you parcel has been shipped, you will receive a shipping confirmation email including a link to download your order invoice.

Delivery

Where can I receive my order?

Your order can be sent to an address selected by you (home, work, etc.).

How long will it take for my order to arrive?

Delivery times depend on the type of delivery selected. Standard delivery is usually within 2-5 working days depends on your country.

How much do I pay for shipping?

Please check our shipping costs here.

Returns

How can I make a return?

Please check our return policy.

How long do I have to request a return?

All returns must be made within 14 days from the order confirmation email. But you can contact our customers service, we want you to be happy. We can accept refunds for longer time.

How do I know whether you has received the item I returned?

Once your parcel arrives at the warehouse and your return has been approved, you will receive a refund confirmation email.

When will I receive the refund for my return?

You will receive the refund in the same payment method used for the purchase within approximately 10-14 days after your parcel has arrived to at our warehouse, depending on your bank.

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